Shipping and delivery

Shipping and handling

We offer free regular shipping for orders over $60 AUD across most capital cities (NSW, VIC, QLD, SA and TAS).

Shipping is charged a flat fee of $7.95 for orders in Australia under $60 AUD (except WA and NT)

For orders based in regional areas including WA and NT, shipping will be calculated automatically in the shopping cart.

At this stage, we do not ship internationally.

Purchases will not be dispatched to you until we confirm payment has been made

We (or our third party providers eg Sendle) shall use reasonable endeavours to effect delivery at the delivery address nominated by you in the order and by the scheduled delivery date displayed on our Website or on your order confirmation (as the case may be). Delivery dates are estimates only and are not binding on us. Although every effort is taken by our third party providers to handle and deliver the Products with care, Supfoods is not liable to you or anyone else where the Products are lost, stolen or damaged during delivery or where the Products have been delivered to the wrong address.

If you need to change a delivery date or the delivery address, please contact us immediately (but no later than the date the order has been dispatched). If you are not available to take delivery on the scheduled delivery date, you will be charged a delivery and handling fee for each additional attempt for delivery.

If we and our third party providers have been unable to deliver your Products due to your error or fault 2 attempts, we reserve the right to cancel your order. In these circumstances, we will review your order at our discretion to issue a refund and less a Cancellation Fee and the delivery and handling fees incurred by us.

If the delivery of Products is delayed for any reason, we will not be liable to you or anyone else for any losses, damages, costs or expenses arising out of, or in connection with, any delay in delivery of the Products. We shall use reasonable endeavours to promptly notify you of any delays in delivery of the Products.

We may, at out absolute discretion, refuse to deliver Products to specific areas or delivery addresses for any reason, including, but not limited to, where we consider the Products to be at high risk of being lost, damaged or destroyed if delivered to that area or delivery address, or where a specific area is inaccessible us (or our third party providers). In this case, you may choose to have the Products delivered using your own couriers (at your own cost), in which case all liability for loss or damage to the Products caused by the delivery will be your sole responsibility.

You will ensure that any person who collects or takes delivery of the Products on your behalf is authorised by you to do so. Acceptance of delivery by such representative will constitute conclusive evidence that you have examined the Products and found them to be in good condition, complete in every way for the purpose for which it is intended. If required, the duly authorised representative shall sign a receipt confirming acceptance.

The risk of the Products, including from loss, theft, damage or destruction of the Products, shall pass to you once the Products have left our warehouse. If there are any issues, you are liable to contact the courier directly on the order once confirmation has been sent out.

Title to the Products passes to you when the Products are paid for in full. If you sell the Products before title in, and to, the Products has passed to you, you acknowledge that you sell the Products as our fiduciary agent provided that such sales shall not give rise to any obligations on our part. You shall hold the proceeds of sale on trust for us in a separate account.

To the maximum extent permitted by law, if any dispute arises concerning any order (and including any measurement, quality, quantity, identity, or authority or any telephone, e-mail, or Website order) our records will be conclusive evidence of what was ordered.

Product quality is assured even if the packaging changes

All orders are carefully packaged to protect the contents, but occasionally external packaging may become damaged in transit.

The item you receive will always match the product description, even if the box appears different than advertised.