Privacy Policy

Introduction

This website (https://supfoods.com.au) and the products or services sold on, or via, this website are created, operated and controlled by Supfoods (ABN 385 332 297 51) (Supfoods, we, us or our).

We (or our third party providers eg Sendle) shall use reasonable endeavours to effect delivery at the delivery address nominated by you in the order and by the scheduled delivery date displayed on our Website or on your order confirmation (as the case may be). DeliveWe are committed to ensuring your personal information is protected. We manage your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (EU 2016/679) (GDPR), which applies across the European Union (collectively, Privacy Laws).ry dates are estimates only and are not binding on us. Although every effort is taken by our third party providers to handle and deliver the Products with care, Supfoods is not liable to you or anyone else where the Products are lost, stolen or damaged during delivery or where the Products have been delivered to the wrong address.

By accessing, using and continuing to our website, or otherwise purchasing products or services on, or via, this website you agree to this Privacy Policy.

This Privacy Policy outlines how we collect, process, store, use, disclose, alter and destroy your personal information or personal data (as defined in the Privacy Laws) (collectively, Personal Information) kept by us or how you may make a privacy complaint.

The information we collect about you

We will only collect and hold Personal Information about you that is reasonably necessary to undertake our business activities and functions, make our website available to you, deliver our products and services to you, or as otherwise permitted by law.

The type of Personal Information that we collect and use depends on the type of dealings that you have with us and includes the following:

contact details (for example, full name, date of birth, address, mobile and telephone numbers and email address);
information relating to your dealings, or enquiries you have made, with us, including information about the products or services you have ordered;
payment and billing information;
information regarding your access and use of our website, including location information, your computer’s internet protocol (IP) address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on your website, dates and times of visits to your website and other usage statistics;
other information that you provide to us or that we may collect in the course of our relationship with you; and
information provided by or on behalf of applicants for employment.

We do not collect your sensitive information or sensitive personal data (as defined by the Privacy Laws) (collectively, Sensitive Information). If you have accidentally sent us Sensitive Information, please contact us using the contact details set out in below.

How we collect personal information

We will collect Personal Information about you in a number of different ways. We may collect Personal Information directly from you or in the course of our dealings with you. For example, when you:

For example, when you:

contact and correspond with us (for example, when you participate in a promotion, competition, or survey, or when you complete online forms for our products or services, subscribe to our membership at Supfoods or otherwise subscribe to our publications, alerts and e-newsletters, or information you provide to us when you send us an email);
when use or order our products or services on, or via, the website, by telephone or by email;
visit our website (including via cookies), contact us online or via telephone with a query or request or make a comment on our social media sites;
provide your Personal Information to third parties (including to our related bodies corporate, business partners and service providers, credit reporting bodies, credit providers, government agencies, public registries, search agencies, regulatory and licensing bodies, parties to whom you refer us (for example, previous employers and referees), recruitment agencies and from publicly available sources of information (for example, online databases and social media));
when apply for a position of employment with us; or
when otherwise legally authorised or required to do so.

When we collect Personal Information directly from you, we will take reasonable steps to notify you (using a collection notice) at, before, or as soon as practicable after, the time of collection. As a collection notice is specific to a particular collection of Personal Information, it will provide more specific information about our information-handling practices than this Privacy Policy.

How we use your personal information

By providing Supfoods with your Personal Information, you consent to us using your Personal information for the purposes outlined herein. We use and disclose your Personal Information for the purposes for which the information is collected, including (but not limited to):

providing or delivering our product or services to you, including, without limitation, to provide you with access to, and use, of our website and managing product returns and refunds in accordance with our Return and Refunds Policy;